Return and Refund Policy

Returns and Exchanges

Returns or exchanges must be made within thirty (30) days of delivery. To complete your return or exchange, we require a receipt or proof of purchase.  To be eligible for a full return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A partial refund may be granted for any item not in its original condition, damaged, or missing parts for reasons not due to our error, or any item that is returned more than thirty (30) days after delivery. Only regular priced items may be refunded or exchanged. Unfortunately, sale items cannot be refunded or exchanged. A 20% restocking fee will be applied to products returned in new condition in original packaging. Original shipping and handling fees will be applied where a product is refused at delivery, once shipped. 

  1. Processing. To return product(s), you must contact us at info@navienmate.com to obtain a Return Merchandise Authorization (”RMA”) number before shipping your product. Once an RMA is issued, returns must be received by us within 7 business days. No returns of any type will be accepted without an RMA number. Returns will not be accepted on damaged products, products that show wear and tear, returns made more than 30 days after delivery or returns made more than 7 business days after an RMA number has been issued to you. You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. There is often some processing time before a refund is posted.

  1. Late or Missing Refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at info@navienmate.com
  2. Exchanges. We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@navienmate.com and provide us with detailed information regarding the reason for the requested exchange. Upon receipt of an exchange authorization e-mail from us, please send your item to 20 Goodyear, Irvine, CA 92618 along with a copy of the exchange authorization e-mail.  We reserve the right to deny an exchange request in its sole and absolute discretion.
  3. Return Shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.