Navien OptiSleep Privacy Policy (United States)
Effective Date: April 10, 2026

Navien OptiSleep values your privacy and is committed to protecting personal information collected through our websites, applications, products, and services in the United States.

This Privacy Policy describes how we collect, use, disclose, and protect personal information, as well as the choices available to you. Additional disclosures and rights applicable to residents of certain U.S. states are described in separate notices accessible through this page.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Navien OptiSleep websites
• Navien Sphere for Sleep & Navien Mate mobile applications
• Connected products and related services
• Customer service, marketing, and support interactions

This Policy does not apply to third-party websites or services that may be linked from our services.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

a. Identifiers and Contact Information

• Name
• Email address
• Telephone number
• Account credentials
• IP address and device identifiers

b. Commercial Information

• Products purchased or considered
• Order history
• Payment and transaction details
• Warranty and return information

c. Internet and Network Activity

• Website and application usage
• Pages viewed
• App interactions and feature usage
• Cookies and similar tracking technologies

d. Device-Generated and Application Data

• Device identifiers
• Application settings
• Diagnostic and performance information

e. Precise Location Information

• GPS latitude and longitude collected through mobile applications
• Used solely to determine time zone and enable scheduled operations when required by application features

f. Sleep-Related Information (Optional Features)

When you enable optional application features such as Navien Sphere for Sleep, we may collect:

• Sleep time and wake-up time
• Total sleep duration
• Sleep stages, sleep efficiency, and sleep regularity
• Breathing sound data collected through the application

This information is collected only when the feature is enabled and is treated as sensitive in nature.

3. How We Use Personal Information

We use personal information for the following purposes:

• Processing orders, payments, shipping, returns, and warranties
• Providing customer service and responding to inquiries
• Communicating with you regarding products, services, and updates
• Operating, maintaining, and improving our websites, applications, and products
• Delivering optional application features, including sleep-related analysis and automated comfort functions
• Customizing user experiences and product settings
• Conducting analytics and product development
• Detecting and preventing fraud and security incidents
• Complying with legal and regulatory obligations

Some features involve automated processing to adjust product settings (such as temperature control) based on user-provided or device-generated information. These processes are designed to enhance user comfort and functionality and are not intended to provide medical diagnoses or health advice.

4. Optional Features and Consent

Certain features, including Navien Sphere for Sleep, involve the collection and processing of additional personal information and require express user consent.

• Optional features are disabled by default
• You may enable or disable such features at any time through application settings
• Withdrawal of consent will stop further collection for the feature
• Disabling optional features does not affect core product functionality

5. Sharing of Personal Information

We may disclose personal information to the following categories of third parties for legitimate business purposes:

• Payment processors and financial institutions
• Shipping and logistics providers
• IT, hosting, and cloud service providers
• Analytics and marketing service providers
• Customer support and communications vendors
• Professional advisors (legal, accounting, audit)
• Government authorities or law enforcement when required by law

We may also share personal information with service providers that support optional application features, including sleep data analytics providers, who are authorized to process data solely on our behalf and subject to contractual confidentiality and security obligations.

We do not sell personal information.

Examples of service providers we may use include payment processing platforms, shipping and delivery carriers, cloud hosting providers, analytics providers, and customer support vendors. Service providers may change from time to time depending on operational needs.

6. Cookies and Similar Technologies

We use cookies, pixel tags, web beacons, and similar technologies to enable core site functionality, remember user preferences, analyze website and application performance, and support marketing and advertising activities. You may control cookies through your browser settings. Disabling cookies may impact certain features.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, meet legal, accounting, or regulatory requirements, and resolve disputes and enforce agreements. Information is securely deleted, anonymized, or aggregated when no longer required.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. Sensitive information, including sleep-related data, is subject to enhanced security controls. These safeguards include data encryption in transit and at rest, access controls to limit data availability to authorized personnel and systems, and secure processing practices designed to reduce the identifiability of sensitive data. For certain optional features, such as sleep-related analysis, audio-derived data may be transformed into non-identifiable or derived formats prior to processing where feasible.

9. Cross-Border Data Processing

Personal information may be processed or stored in the United States or other jurisdictions where our service providers operate. We apply appropriate safeguards to protect personal information regardless of processing location.

10. Children’s Privacy

Navien OptiSleep services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Third-Party Websites

Our services may include links to third-party websites or services. We are not responsible for their privacy practices, and this Privacy Policy does not apply to those third parties.

12. Application Scope and Ecosystem Integration

Navien Sphere for Sleep is offered as a standalone application and may also integrate with the Navien OptiSleep ecosystem. For privacy purposes, this policy describes data processing activities across Navien OptiSleep-controlled consumer applications and services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will become effective when posted, with the revised effective date indicated above.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Navien OptiSleep - Privacy Team
Phone: 877-689-1541
20 Goodyear, Irvine, CA 92618
United States