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Navien Mate Service Request

Limited 2-years warranty begins on the original date of purchase, and is valid only on products purchased by a Navien Mate authorized on and offline retail stores.

To get your products service, please complete and submit the form below. 

Our team will respond with service request authorization information within 48 hours.

* This site is only for Navien Mate Bed Warming Mattress Topper products.
To register Navien Boiler or Water Heater products, please click here.

 

 

Be sure to have below information before you fill out the form.

1. Product Model
EQH EQM 301 EQM 350 EQM 580

 

2. Product Information

  • Date of Purchase
  • Proof of Purchase: Attach image of bill/receipt. (If you don’t have it, we will calculate 2 years and 6 months from manufactured date)
  • Size: Single / Queen / King
  • Serial Number of Barcode
    * Product serial number is 15-16 letters and can be found outside of the box.

    * Barcode number is 18 letters and can be found at bottom of heating unit(boiler).