Navien Mate Service Request

Limited 2-years warranty begins on the original date of purchase, and is valid only on products purchased by a Navien Mate authorized on and offline retail stores.

To get your products service, please complete and submit the form below. Our team will respond with service request authorization information within 48 hours.

* This site is only for Navien Mate Bed Warming Mattress Topper products.
To register Navien Boiler or Water Heater products, please click here.

Before submit the service request we need a following information

1. Product Model

EQH EQM 301 EQM 350 EQM 580


2. Product Information

  • Date of Purchase
  • Proof of purchase: Attach the image of bill or receipt.
  • Size: Single / Queen / King
  • Serial number or barcode