Navien Mate EQM 350

There is no EMF on Comfort-Mate mattress but the EMF from the heating unit is minimal compared to an electric blanket. You will be safe from EMF if you place the heating unit under the bed or no closer than 12-inches away from where it’s operating.

1. Prepare a bucket to receive water.
2. Open the inlet cover of the heating unit and turn the stopper counterclockwise to open.
3. Hold the inlet cover and tilt the heating unit forward to remove the water inside.
4. To remove the remaining water from the heating unit outlet / return connection port, press the protrusion at the center of the connector to drain the remaining water.

It is recommended that the height of the heating unit and mat are leveled for smooth water circulation in the early stages of use and installation. In case of using it afterwards, if the height of the bed is less than 1m(3ft), you can place the boiler lower than the mat.

The slim type mats are very thin, less than 2mm in size, so you can feel the cushioning feeling of the mattress when you use it on the bed. When using the product on the floor, it is recommended to use a thick mat or blanket to prevent heat loss.

▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)

1. Press the Timer and Sterilization button at the same time for three seconds with the heating unit powered off (however the heating unit must be plugged into an electrical source). Check the left display window, and the window should show St and the right display window should show 1. Next, press the + button on the right-hand side to change the number to 2 and press Timer button once again.
2. Check the right display window. The display should show a country code. Afterwards press the + button to change the country code to US. Now your system is in Fahrenheit mode. If you ever want to change the setting back into Celsius you can. Select Celsius mode by pressing the – button to change the country code to CO.
3. After you have finished your settings, press the Timer button once again to leave the temperature mode process.

▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)

Cushion model(EQH) is only available in Fahrenheit mode and does not support Celsius mode.

Comfort-Mate is a bed warming mattress topper that provides warmth for comfort. Dual temperature control is possible by individually adjusting the left and right temperature in 1°F increments.

The separate heating function is optimized for use at temperatures (shown below) recommended. The recommended water temperature for each mat type is 95°F (35°C) above the cushion mat and 91°F (33°C) above the slim mat.

If you set the temperature to be lower than the recommended water temperature, when using separate heating, the mat temperature may be affected by your body temperature (98°F/37°C).

▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)

1. Press the power button to activate the dual heating mode and turn the dial to change the left / right temperature simultaneously.
2. After touching the left (L) button and the voice guidance speaks “Left Heating”, turn the dial to set the desired heating temperature and press the dial to complete the setting.
3. Touch the R button on the right side and when the voice guidance speaks “Right side heating”, turn the dial to set the desired heating temperature and press the dial to complete the setting.
4. If L or R button is hold for 2 seconds, the heating in the selected side will end after voice guidance.

▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)

1. Touch the – / + buttons on the left / right screen display window to set the left / right temperature of the mat.
2. When setting the temperature higher than 99°F, touch + button once more after setting 99°F and ‘UP’ will be displayed on the screen. When the ‘UP’ display is blinking, touch + button again, and you can set high temperature setting.
3. To turn off, touch the – button once more at 77°F and the display will show OFF and the heating will be terminated.

Comfort-Mate recommends place heating unit on your foot-side. The upper side is the side without hose and the lower side is the side connected to hose and heating unit. When you see the mattress topper from the lower side, you can see the left and right side.

▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)
Left and right sides are marked on the bracket with NAVIEN logo

▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)
The label attached to hose indicates left and right side.

By heating the heating unit and the water inside the mat at high temperature, it can sterilize bacteria and microorganisms, so you can rest assured without worrying about harmful bacteria. It is recommended to use sterilization mode once a month. Do not lie on the bed warmer pad during sterilization mode.

▸ For Comfort-Mate Cushion model (EQH-20WUS/40WUS)

1. Touch the MODE button on the control panel for 3 seconds and NO is displayed on the left of the status display window.
2. Turn the dial to the right. When YES flashes, press the dial to complete the setting.
3. Sterilization is performed for 25 minutes, and the remaining time is displayed in minutes / seconds in the status display window.

▸ For Comfort-Mate Slim model (EQM301-SSUS/QSUS/KSUS)

1. Touch and hold 2 seconds the sterilization button on the control panel of the heating unit while operate the Comfort-Mate, the sterilization lamp will light, and sterilization mode will be activated.
2. The sterilization mode is 30 minutes, and the power is automatically turned off after shutdown.

The first time you install the unit, it will take 15-20 minutes.After that, it usually takes 5-10 minutes for the temperature to reach 99°F.